Returns & refunds.

Thirty day window

You have thirty days from the day your order arrives to request a return. After that, we're unable to accept the item back.

Condition

Products must be unopened, unused, and in their original packaging with any seals intact. For hygiene reasons, we can't accept opened skincare or body care.

How to start a return

Write to hello@ereis.skin with your order number and the items you'd like to return. We'll reply within two working days with return instructions.

Shipping

Return shipping is covered by you unless the item arrived damaged or we sent the wrong product. In those cases, we'll cover it in full and send a prepaid label.

Refunds

Once your return arrives and passes inspection, we refund to the original payment method within five working days. Your bank may take a further few days to display the amount.

Exchanges

Prefer a different product or size? Mention it in your first note and we'll set the exchange up directly, no need to place a new order.

Damaged or faulty

If your order arrives damaged, please write to us within seven days with a photograph. We'll replace it or refund it in full.